Shipping policy

Order Processing Times

Thank you for shopping with The Download Lab! We’re a small business and appreciate your support.

Because we offer a mix of physical, digital, and custom products, processing times may vary depending on what you order.

Physical Products

Our physical products (such as apparel and select made-to-order items) are typically processed within 1–3 business days before shipment.

Once your order has shipped, estimated delivery times are typically 3–7 business days, depending on your location and shipping method selected at checkout.

Please note that during high-volume periods, holidays, or promotional events, processing times may be slightly longer.

Custom / Personalized Products

Custom or personalized orders require additional design and production time.

Estimated turnaround for custom digital products is typically within 12 hours unless otherwise stated on the product page.

For custom physical products, processing times may vary and will be noted in the product description.

Delays may occur if we are waiting on required personalization details or photo uploads from the customer.

Digital Downloads

Digital products are delivered electronically and do not require shipping.

For instant-download products, access will be provided immediately after purchase via your order confirmation email or download link.

For custom digital products, delivery timelines will be listed on the product page and communicated via email if needed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping option.

Any applicable shipping promotions or free shipping offers will be clearly communicated during checkout or promotional periods.

Order Tracking

Once your physical order has shipped, you will receive a confirmation email with tracking information (if applicable).

Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

While we do our best to meet all shipping estimates, delivery times are ultimately dependent on the shipping carrier and may be affected by:

  • weather events
  • carrier delays
  • holidays
  • incorrect shipping addresses
  • high seasonal demand

We are not responsible for delays once an order has been transferred to the shipping carrier.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

If an incorrect or incomplete address is provided, this may result in delays, returned packages, or additional shipping charges.

If you notice an error, please contact us as soon as possible at [contact].

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery (or expected delivery) at contact@thedownloadlabco.com so we can review the issue and assist where possible.

International Shipping
At this time, we only ship within the United States.